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Received the IOSS code finally, but we need to know how to pay their fee? There’s no any payment method provided to us…
Did you receive their reply? Are you able to start shipping with the code now? I tried to contact them both on this post and on email regarding how to pay VAT and their service charge, but so far received no reply.
@frasers Nope! Absolutely nothing at all. I emailed Monday and as yet zero response. I am shipping currently using the number they supplied, but tentatively, as I want to see if goods make it through or not.
But they were so active on here promoting themselves, then literally they vanished. I have the exact same issues as you. Nowhere to pay, and no response. Hence I am looking now at Taxamo. But I cannot see if this will link to Shopify or if I am just jumping out of the frying pan and into the fire!!
each one has different conditions, we ship mostly from US and China by many different carriers, different lines. It’s not possible to use your service.
This works fine for Crossborderit
Feel free to E-mail me directly
Thank you,
Damon
We emailed to you here privately and emailed to support@crossborderit.com, info@crossborderit.com
No one reply. Really annoying that we get the IOSS code but no one can let us know how to use!
In exactly the same position. Have received the IOSS code but no instructions from crossborderit, despite numerous emails…
You simply manifest with the number. Then upload your shipments into our system. E-mail me directly damon@crossborderit.com and I will give you the directions. It is really quite simple.
Damon
You’ve already posted this many times, this is becoming spam.
Email me directly and I will send the directions.
damon@crossborderit.com
@SamosEcommerce How do you access your shipping? I use Royal Mail Click and Drop for all my parcels at the moment as it’s a solution that totally suits. How would you ship EU parcels for me? Thanks 
Hi guys, im having a real difficulty because of the lack of shopify support!
- Since the 1st July all new settings applied, IOSS number applied and the website work correctly and taking VAT for each Eu country we sell from the UK.
- We sell a lot over the threshold and Shopify charging VAT over the threshold (£135Gbp), with all correct shopify settings the website keep charging VAT, causing us massive issues, and shopify support is useless. Shopify support doesn’t even understand the issues, try to rid of me, brush me off, not reading notes, not looking at anything.
- We sell over 10K to the EU per year, so it is not an option for us not using IOSS.
- Anyone here have the same issues with the website, or I am a kind of moron and missing something…
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No, you’re not alone. I tried a while back and it wasn’t possible to get across that this has absolutely nothing to do with Brexit 1st January changes. Like with many of the feature releases, the US is the focus.
I can’t even get as far as you have, because I have direct VAT registrations in two EU countries (which EU VAT law still requires for each country in which a non-EU based seller is using Amazon fulfilment warehouses).
The Shopify system won’t let me use IOSS because “If you’re located in the EU or you collect VAT on sales within the EU, then collecting VAT when you ship to customers in the EU from outside of the EU isn’t supported.”
https://help.shopify.com/en/manual/taxes/eu/eu-tax-reference#one-stop-shop-schemes
So, to get around this to be able to ship to EU-based customers, I will have to remove my EU VAT numbers and go via IOSS. But we’re not allowed to pay those countries VAT via IOSS, because we have a direct VAT registration with them, meaning that even though we’re a UK business shipping from the UK, VAT on our Shopify sales to customers in those countries must be reported and paid in the normal pre-IOSS manner.
There must be so many other UK-based Amazon sellers in this position. Can anyone advise what they’re doing here, please?
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Exactly the same percentages for me & the same rejection with Ireland. Tried Malta, no response. Can’t really afford an intermediary. Wouldn’t hold breath on this government sorting anything. If they have failed to sorting equivalence for the city suspect the won’t do anything for ecommerce … for a long time.
Finally I got some help and now the website works, does not charge VAT over the threshold.
Maybe it is easier to be registered with IOSS instead of the single registrations.
I tried to register with Ireland and was rejected, so I have given up and registered for one stop shop.
I got rejected by Ireland for IOSS, but you say that you are now registering for one stop shop - can you advise how you are going to do this.
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I use the one stop shop for Ireland as well, and the goods were delivered.
The couriers did accept them, nit have not yet done a return.
Did you need to change any settings to get it to work, or it’s a matter of them having put through a fix?
Also, is your pricing now different depending on the country?
I’m yet to switch on IOSS but I’d really like the price to be the same no matter the country (i.e. whether the VAT rate is 20% or 25%, it still charges the same, other than currency exchange difference). With the direct VAT registration option, that’s how the pricing is handled by Shopify.