Hello everyone , I had an issue with payments . So I fill info about my llc and linked photos of my driving license but I wrote wrong birth data and now I cant change it . Page offer me to contact support but ai support doesn’t work idk why every time I write something there my massages disappear. So who faced with this problem and how did you solve it
Topic summary
Issue: During Shopify Payments verification, the user entered an incorrect date of birth while submitting LLC details and a driver’s license. After submission, the DOB field cannot be edited, and the page instructs contacting support.
Obstacle: The AI support chat appears to malfunction—messages disappear and the user can’t engage support through that channel.
Request: Looking for others who have encountered this and how they resolved correcting personal information (specifically DOB) after submission.
Context: The problem is tied to payment onboarding/verification for Shopify Payments; tags indicate relevance to payment providers. An attached screenshot appears to show the prompt to contact support, which is central to the issue.
Status: Unresolved. Key open questions: how to amend submitted identity details when self-serve editing is blocked; alternative ways to reach Shopify support if the AI chat fails (e.g., email, ticket, or phone).
