“You tried to add a payment method too many times. Please contact support.” This is the msg I’m receiving while purchasing the Shopify plan. Please help me reset this.
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Topic summary
A user is encountering an error message stating they’ve attempted to add a payment method too many times and must contact support. This occurs while trying to purchase a Shopify plan.
Shopify’s Response:
- The system has timed out due to multiple failed payment attempts
- Support can reset the system to allow new attempts
- User should visit the designated support page to request a reset
Root Cause:
- The underlying issue is likely with the payment method itself (credit card or PayPal account)
- User needs to contact their payment provider to resolve why transactions are failing before attempting again
A third user also posted an unrelated inquiry about their Shopify subscription account status.
Hi @MemesMart0734 ,
Hyde here from Shopify.
As the message suggests, you’ve tried to add a payment method too many times that is failing every time so the system has timed out.
If you contact our Support we can reset the system to accept more payment attempts, but you will need to speak to your credit card provider or PayPal about why your card or account is failing in the first place.
Please go to this page and click Contact Support so that you can request a reset for your attempts.
All the best, Hyde.
please tell me my shopify account didnt subscribed