Your payouts from Shopify Payments are on hold while we review your account

Shopify Discussion
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Topic summary

Payouts via Shopify Payments are on hold under a “standard review” for a UK store verified by ID. No additional documents were requested, and the hold has lasted 10 days, creating order fulfillment and holiday timing concerns.

Support advised waiting and could not escalate; the poster asks how long reviews typically take and requests higher-level intervention.

A community representative noted they cannot access billing/payout cases via the forum. Live support is the only channel for account-specific resolution.

Workaround suggested: enable alternative payment gateways so customers can continue to pay during the hold. A link to available UK gateways was provided.

Key terms:

  • Shopify Payments: Shopify’s built-in payment processor.
  • Standard review / payout hold: routine compliance and verification that delays disbursement of funds.
  • Payment gateway: third-party service that processes customer payments.

Status: No resolution yet. Review duration and payout release timeline remain unknown. Action items: continue with live support; set up alternative gateways to maintain sales.

Summarized with AI on February 3. AI used: gpt-5.
1

Hey there,

I have created a store in UK entity and verified my account with ID.

When I start getting orders, shopify place hold in my payments for standard review with no documents required.

It has been 10 days my account is in review, I talk to support team for help but they said to wait.

The support team is not good in this matter and I am really worried. I have to fullfil my orders and continue my business.

But Shopify is very annoying, they are not responsive and not efficient.

Can anyone guide me how long they take to complete review because holidays are coming and they would do more late.

Please anyone can ask the higher team to cooperate me because support is not supportive and said they can not do anything.

2

Hi there, @TaimoorAli1 !

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

With regards to your inquiry, I definitely hear your frustrations about this matter however, given that this is regarding a billing/payout matter, our live support team is the best place to seek further assistance regarding this matter. We are not able to access such store-specific matters over social channels such as here in the Community.

We appreciate your patience and understanding regarding this matter and our processes.

As an alternative however, you can enable other payments gateways in your store so your customers can still complete their purchases. Here is a great link that provides you all possible payment gateways that you can utilize in the UK.