Merchants are experiencing payment holds from Shopify Payments during account reviews conducted by banking partners. These holds freeze payouts while stores can still accept new orders and incur fees.
Common Issues:
Resolution Process:
Merchant Frustrations:
The discussion remains ongoing with multiple merchants seeking updates on their individual cases.
Hi Hank,
I’ve been on hold for my Shopify payment payouts for more than 2 weeks, i was told by the Shopify support agent that i will receive an email from the payment team in 3 business days. However, it’s been 2 weeks, i haven’t receive any email from them. This is desperate, i need my money, i need to pay the supplier, could you please help? ticket number: 44497919, Thank you!!
Please ignore my message, problem was solved
I’m Facing the same issue no email they said there sending the email, I need to get this resolved asap how long before you received the email,
ticket
44881811
About 3 weeks, i received an email saying that the review was completed and the payout was back to normal
what in the world this is terrible turn around time for such a large business, wish I knew this prior hopefully a higher up sees this and can help me out. As I need to get this done asap we have alot of business expenses coming up
my store has recieved a hold and says its standard how can I access my funds kid of having a hard time understandning
Yes I’ve tried contacting support the last 2 days I have not received any emails and no one is getting back to me this is really frustrating and a lot of money to just be in the air ticket #44881811 please help asap
Have you heard anything back from them? This happened to me last week with no warning and the most I’ve been able to get out of Shopify is one chat response. This is the absolute worst I’ve ever been treated by an e-commerce platform.
Hey Hank I’m having the same issue, can you please check into my ticket ? I need the payouts to fulfil my orders and this hold only prolongs my delivery times ! Ticket ID: f327c1fb-dc1f-4723-9ad0-52a288423d5c
It looks like Hank hasn’t posted here since 2020. I’m not seeing where anyone from Shopify has posted in awhile either. I’m currently in the same boat with no timeline or solid info. Hope yours gets sorted soon!
my account was closed
Hey, have you found a solution? I tried to contact Hank but without success. Is there anyone else in the Shopify Staff who could help us with this problem?
If you don’t mind, how was your problem solved ?
Hi team, we have been experiencing the same issue for the past month. Urgently seeking resolution for Ticket ID: c87eb2d6-0a91-4e66-96ee-0bbeb61f1d55.
With a HUGE event scheduled in less than 5 days, the inability to process payments through Shopify Payments is causing significant disruption. Over US$15,000 is being held by Shopify as reserved funds, frustrating our customers who haven’t received their event tickets despite payment done 40-50 days ago.
We’ve clarified in the ticket that we are the event organizers, with no chargeback records/disputes on our site. We didn’t anticipate such a large number of orders being held.
We were advised to refund all orders to reduce/remove the reserved funds, which doesn’t make sense in our case as it will negatively impact our customers’ purchasing intentions. This could also undermine their confidence in Shopify’s payment system.
As Shopify Plus subscribers, we are paying 2k+/mth. We do not expect there is no resolution / follow up within 12 hours from the Shopify team. We’ve instructed affected customers to escalate to credit card issuers due to Shopify’s payment inefficiencies. We’re highly disappointed and find it unacceptable how Shopify handles our payments.
Is there anyone who can assist me? My payout was put on hold without warning 10 days ago by Shopify. Despite reaching out five times, the customer service agent only creates tickets and instructs me to wait for an email, which I haven’t received for 10 days. With us reaching the end of the month, we need to pay our employees and bills, including rent. None of this was expected, and Shopify failed to communicate any payout issues in advance. How can they withhold so much funds without any communication? How long will they continue to hold our money before we’re forced to close the business and declare bankruptcy? We’re unable to pay employees, cover bills or replenish stock, and soon we will struggle to dispatch sold items which is crucial for our business at this stage.
My account has been in review status for over three weeks. This is absolutely uncalled for. I have had no requests for additional information, documents, or anything other than a response of “our team is working on it.” It’s been almost a month!!! I have send demands of escalation three times now, still no response.
Hello Hank,
Hope you doing wonderful,
46796405 Is my ticket number , They put it on hold for no reason, Please help me out with getting it out as I have to pay salaries to my team before Ramadan ends…
Hank I’m in the same situation I cannot fulfill orders or have my ads running if my payouts are on hold and they’ve been on hold for multiple weeks. Like many others have stated, Shopify claimed they sent an email that most of us never even received. So I can’t upload documents or whatever is needed to release the hold if I never even got instructions in the first place. Please expedite the release as I’ve contacted over 5 times
Hi, My payouts were finally released after several weeks, so I switched
from Shopify Payments to avoid similar issues in the future.
Did they ever reach out to you?