After several attempts they eventually released the funds.
Topic summary
Merchants are experiencing payment holds from Shopify Payments during account reviews conducted by banking partners. These holds freeze payouts while stores can still accept new orders and incur fees.
Common Issues:
- Reviews triggered without warning, often at critical times (e.g., Small Business Saturday)
- No direct phone support available for immediate resolution
- Merchants must upload verification documents through admin panel
- Review timeframes vary: officially 1-3 business days for documents, but some report waiting 4+ days despite 24-48 hour promises
Resolution Process:
- Banking partners request standard verification documents
- Documents must be clear, complete (no cut-off edges), and uploaded promptly
- Support staff can query tickets but cannot expedite banking partner reviews
- Some cases resolved within days (one example: completed in ~2 days)
Merchant Frustrations:
- Inability to access funds while Shopify still collects fees
- Lack of direct communication channels
- Uncertainty around review duration
- Impact on small business cash flow, especially when funds are needed for order fulfillment
The discussion remains ongoing with multiple merchants seeking updates on their individual cases.
Several attempts of what?
Hello Hank
Here is my ticket number 47866554
I am waiting for my payouts for more than 3 months and still no solution
Please help me with this issue
Thanks
Hank,
My account has been on hold for nearly 3 weeks can you please help?
These people are a joke, i’m in the exact same position. Calling this customer service is really a stretch…
Nobody wants to hear about open tickets. We need action we are running small businesses holding back our cash flow chokes off our business.
How can I not pay Shopify? Yet they can do it to me? Imagine everyone holds back their payments to shopify . That would be very bad for them I assume…
Or they stop paying their employees? That would be bad too. Stop holding back payments !!!
What the … are you doing!!!
I’m in the same situation and have tried contacting them several times but they don’t give me any updates at all. Do you have any updates on your situation?
Hey bro can u tell me how many weeks u waited? because right now im in similar situation
Bro please tell me how many is that (Several attempts) because now ive been waiting for 4 days already and i cant fulfill my orders there because thats the only money that we are relying on fulfilling orders and now shopify is holding it, they promised to finish review within 24-48 hours now we havent received any email from them 
Nothing yet, they are holding back like $8500 from me and its been well over a week.
There is just nothing we can do apparently. It’s unbelievable …
This never happened to me when I was using QuickBooks as my payment processor
I wish I had better news.
Here is what they told me to do this morning. I just put in my same bank account information t " update the system "
They told me that that should work
“Please update your bank account from settings> payment> manage> scroll down to update the bank account”
im so sorry to hear that bro , they have ruined my life already just because of this payout, hope u can read my latest post and i hope a lot will see that so everyone will be aware of their poor support service 
They even marked the post i made as “spam” because i want to expose their poor support service goddamn 
They finally released the funds this AM. Keep your fingers crossed and good luck!
How long have you been waiting bro?
I took 5 months for this problem to solve for you??? Going through the same! It seems like a nightmare. I think i have to shut my business down 
its been 2 month and our issue of payout has not been resolved.
On contacting support they reply that some from specialize team will handle and will contact you back… but its more than 2 weeks no one has contacted us back and we can not get our payouts or the orders already delivered.
Ticket ID:51864528.
It has been like this for 8 months this is what you told me 8 months ago
obviously no one is reviewing it
I’m sorry, this is my ticket. I’ve been on hold for more than a month.