Hi there @Ecoswipeshop !
Thanks for letting us know about this and that you’ve already been able to reach out for support on this issue.
While we’re not able to provide support publicly or comment on the contents of your support ticket if you can share your ticket number with us here we can check to ensure it’s in the right place for you to get a follow-up.
It can take a lot longer to hear back from our escalated teams due to their workload and requirement to work via email in order to adhere to secure processes.
Let me know the ticket number for your escalated contact so I can check in on it and ensure it’s already in the right place!