2 step verification issue

Shopify Discussion

Topic summary

A Shopify merchant is locked out of their account due to SMS-based 2-step verification codes not being delivered, despite the system working correctly in February.

Key Details:

  • The issue has persisted for over two days
  • Business operations are being severely disrupted
  • The merchant has requested urgent support contact

Current Status:

  • At least one other user reports experiencing the same verification code delivery problem
  • The issue remains unresolved with no official response yet
  • No workaround or solution has been provided in the thread
Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

Hello Shopify Support Team,

I am urgently requesting assistance to regain access to my Shopify account. I enabled 2-step verification via SMS, but I am no longer receiving the verification codes, despite this working correctly in February. It has been over two days without access, and this is severely disrupting my business operations.

Please contact me at to resolve this urgently. I appreciate your immediate attention to this critical issue.

Thank you,

2

I’m having the same issue