I cant reach the help center from my Shopify account, I always get “Internal Server Error” plus since I use the USD currency, Shopify have set my primary market country to USA and I can’t change it unless I change my currency. I want to know if there is a way to keep using the USD using another country as my primary market.
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I’m having issues with my Shopify Checkout and need to get help from support team but each time I click on Shopify Support this message appears
Internal Server Error
Does anyone know why? And also how can I contact support via email?
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Omg i just got shopify today and i am already pissed off , i cant even access the help link cause it says internet server error. I think this will be enough to go back to my other website host .
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Okay this is my second day with shopify and i cannot even call Shopify directly i have request a callback . Also i cannot access the support link . It just says internet server error . Look shopify has over two millions customers you guys can afford to bring on more support staff. This is ridiculous.
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This is 2023, I do not know if shopify has stopped their live chat access, When i try to connect to someone (agent) says internal error server, I sent an email this is what i got below italics, get help from support team but no access to them. Please i need to speak to someone let me know what exactly i need to do, My customers can not make payment, and it is affecting sales, I attached the error message i got on the checkout page, I need an answer ASAP, it is not on test mode, and no prompt for verification.
Thanks for contacting Shopify Support!
A support ticket has not been created.
We are changing how we best support you. As part of these changes, support@shopify.com no longer accepts incoming messages, this includes when you reply to a support ticket after it has been closed.
Our Help Center is the best source on everything Shopify and the fastest way to get help from our Support Team. There you can continue your conversation by opening a new ticket in a number of channels.
We’ve been working hard to improve how you get help from Shopify Support. By contacting us via the Shopify Help Center, you have access to suggested resources as well as a number of time-saving steps like pre-authentication that will allow us to tailor your support experience.
Trouble logging in or authenticating for your store
Please first try resetting your password. Follow this step by step guide or get help from our Support Team.
We look forward to hearing from you!
Shopify Support
This is 2023, I do not know if shopify has stopped their live chat access, When i try to connect to someone (agent) says internal error server, I sent an email this is what i got below italics, get help from support team but no access to them. Please i need to speak to someone let me know what exactly i need to do, My customers can not make payment, and it is affecting sales, I attached the error message i got on the checkout page, I need an answer ASAP
Thanks for contacting Shopify Support! A support ticket has not been created. We are changing how we best support you. As part of these changes, support@shopify.com no longer accepts incoming messages, this includes when you reply to a support ticket after it has been closed. Our Help Center is the best source on everything Shopify and the fastest way to get help from our Support Team. There you can continue your conversation by opening a new ticket in a number of channels. We’ve been working hard to improve how you get help from Shopify Support. By contacting us via the Shopify Help Center, you have access to suggested resources as well as a number of time-saving steps like pre-authentication that will allow us to tailor your support experience. Trouble logging in or authenticating for your store Please first try resetting your password. Follow this step by step guide or get help from our Support Team. We look forward to hearing from you! Shopify Support
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Hey! so sorry to hear that 
I don’t think you can call support anymore directly, but what do you mean you can’t access the support link? Does this link help?
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I am getting the same error, and I Paid twice for shopify to activate my website, plus on their blog they offer the first 3 months for 1$, and I should start paying the whole fee in September, I have just subscribed!!!
My shopify payouts are on hold and its been 4 business days. It happened out of nowhere- and i cant even get a hold of anyone. Whenever i try to start a chat or go to the help center, it says “internal server error” its very frustrating and i need the funds to keep my business running. Why is it so difficult to get a hold of someone???
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Hi there, I am unable to access help.shopify.com when I am logged into my account. I get a “internal server error” message. As a result this has prevented me from contacting support to look into this issue. I have tried using different devices/internet networks, cleared my cache, used safarai/chrome, rebooted my macbook and I am still getting the same error message.
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I’m having the same issue, cant get hold of any one as Help centre isnt up. Shopify sort it out!
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I am experiencing the exact same issue. Shopify Status page says no issues ?
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Omg it’s nice to know it’s not just happening to me but it’s annoying nonetheless. How come they don’t have a phone number to call? It’s pretty ridiculous especially if it’s on important matters like peoples money! I tried to send an email but got a reply saying there was no ticket created
I still get the same internal server error issue even after following the steps you outlined.
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I’ve tried all of the above and more. Have been dealing with this for 24 hours. I urgently need support on my site. Can’t believe there is no way to get a hold of a human at Shopify! No email to text, no working phone number to call.. It is literally impossible to get support at this current moment.
Hi all,
I receive an “Internal Server Error” when trying to access help.shopify.com (but only when I am logged in to an account). This happens also in Incognito.
We need shopify support.
Thanks
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Hi, I’m a new user trying to access the Shopify support page. All I get is “internal server error”. I’m starting to wonder if I should even continue to use Shopify. I’ve been trying for several hours now. There’s no phone number, no email, nothing if you can’t access the support page. I’m even having trouble posting this question. It keeps warning me against posting “private information” even though I didn’t include any. Does Shopify want my business? I’m beginning to wonder.
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Hi I was in Arian Morrison 3 day launchpad which started today we had questions we couldn’t get answered I mention we should contact Shopify support since he never answered any of our questions maybe they could help us and he removed me and I can’t contact support as if he did something to my account so I post here please contact me asap this is horrible says internal error everytime I try to contact support
I’ve been trying to access the help centre/support for days and either receive an “internal server error” or “page does not exist” error. What’s going on??
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Hi @Cravve
Thanks for reaching out and welcome to the Shopify Community.
I understand that you are seeing an error when trying to access our help center support - that’s certainly not ideal. As you can see on our status page here, we have no current outages related to the help center so this is likely to be a localized issue. Are you seeing this error when navigating to the main Shopify Help Center page here?
If so, I would suggest clearing your browser’s cache and cookies as this can help to resolve issues related to accessing certain web pages. After you clear your cache and cookies, try accessing the help center again to see if it works. Another thing to check is your internet connection - ensure that you have a stable internet connection and that it’s working as expected on other websites. Unstable or slow connections can sometimes lead to errors while accessing web pages.
Also, it’s worth making sure you are using an up-to-date and supported web browser, and that the device OS/firmware is up to date also. Shopify supports the latest two versions of all major browsers, and we generally recommend using Google Chrome.