From what I understand, combining discounts should work now, but I can’t seem to get them to work. My site has an automatic 30% off right now and I want to combine an additional $5 off. When I try to add the second code the cart says, “A bigger automatic discount is applied! Additional discount codes are not allowed.”. My store is vexzle.com and the code is 5OFF. I’ve checked all the combinations for both discounts. Any idea what I’m doing wrong?
AI-generated summary
Issue: Discounts on vexzle.com won’t stack. An automatic 30% off is active, and adding code “5OFF” triggers the cart message: “A bigger automatic discount is applied! Additional discount codes are not allowed.”
Context: “Automatic discount” = a promotion applied to the cart without a code. “Combining discounts” = allowing multiple discounts on a single order.
Likely cause: The automatic discount’s value is greater, which typically blocks applying an additional code unless both discounts are configured to combine.
Suggested fix:
- In Shopify Admin, open both the automatic 30% discount and the 5OFF code.
- Enable discount combinations on each discount so the additional code is permitted alongside the automatic discount.
Next steps: If enabling combinations on both discounts doesn’t resolve it, contact Shopify Support for store-specific troubleshooting.
Status: No confirmation of resolution yet; discussion remains open.
Hi, @Vexzle
Greetings, and thanks for posting!
I understand you’re facing an issue with combining discounts. The error message you mentioned usually occurs when there’s an automatic discount applied to the cart that is greater than the discount you’re trying to add manually.
In your case, the automatic 30% off discount seems to be overriding the $5 off discount code you’re trying to apply. To resolve this, you’ll need to adjust both discounts to allow for the additional discount code. Simply open the discounts in question within your Admin and ensure they have discount combinations enabled.
If you’re still experiencing issues after making these adjustments, I recommend reaching out to Shopify Support directly. They’ll be able to take a closer look at your specific setup and help you troubleshoot the issue further.
I hope this helps! Let me know if you have any other questions or need further assistance.