Star Rating by Loox app not showing in Debutify Theme

AI-generated summary

Issue: Star ratings from the Loox reviews app appear in the theme editor but not on the live/preview view of a store using the Debutify theme.

Explanation: Loox confirms the Rating Widget only shows on live product pages that have at least one approved review. The widget visible in the theme editor is a sample with a fictional number of ratings and does not reflect live data.

Action/next steps: Add or import product reviews into the Loox account and approve at least one review per product; the star ratings will then automatically appear on live pages. If ratings still don’t appear after approved reviews exist, contact Loox support.

Status: Behavior clarified; not a theme bug. Resolution depends on having approved reviews.

Notes: Screenshots were provided to show the discrepancy, but they are not required to understand or implement the fix.

I am using the Loox app. When I am customizing the theme I can see my Star Rating properly but when I see the preview of my store, I am unable to see my Star Rating. Please help ..!!!

Hey,

Rotem from the Loox team here :slightly_smiling_face:

Loox Rating Widget only appears on the live store for products with at least one approved review.

The theme editor widget is a sample, displaying a fictional number of ratings.

Once reviews are added to your Loox account, ratings will automatically appear on your live pages.

In any case, you are welcome to contact our support team and we’d be happy to help!