Today Shopify deducted 97$ from me without my knowledge while also stating there plan is only 1$ a month now I am having some financial issues and if I don’t get my money back I will take action I would like a 96$ usd refund to my account
AI-generated summary
Unexpected $97 charge reported; the poster believed the Shopify plan costs $1/month, requests a $96 refund, and cites financial hardship with intent to take action if not refunded.
Reply indicates the charge is likely from an active app subscription (recurring fee for a third‑party app) rather than the Shopify base plan.
Recommended steps:
- Open Settings > Billing > Billing history to identify the exact source and amount of the $96/$97 charge.
- If it’s an app subscription, contact the app developer to review the account and request an app‑level refund.
- If it’s a Shopify plan charge, verify current plan/promotion details and reach out to Shopify Support for billing assistance.
No confirmation of the charge source and no refund yet; discussion remains unresolved/ongoing.
Key open question: whether the deduction came from Shopify’s plan or a third‑party app, which determines who can process the refund.
It is most likely you have an active app subscription. Kindly check your billing history by going to >settings >billing >billing history. You can check from there what caused $96 charge. If its from an app subscription, you can reach out to the app developer so, they can further check your account with them and process an app refund if possible.