A support ticket ID has been created SHP43-45 ?

Shopify Discussion

Topic summary

A user received a suspicious email claiming their Shopify store will be disabled on February 25th, 2025 due to an “unauthorized clone.” The message demands immediate verification by responding with “SUPPORT” and provides a ticket ID (SHP43-45).

Community Assessment:

  • Another user identifies this as a likely scam attempt
  • Red flags include urgent language (“must respond immediately,” “Failure to respond”), threats of store disablement, and pressure tactics
  • The logic is questionable: if Shopify knew about a clone store, they would close that one, not the original

Current Status:

  • The original poster is asked to verify the sender’s exact email address to confirm whether it’s legitimate
  • No resolution yet; investigation ongoing
  • Key advice: Check if the email came from an official Shopify domain (not Gmail or other free services)
Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Heloo all!Dear Store Owner,

We have identified an unauthorized clone of your store, which poses a serious risk to your brand integrity, customer trust, and sales. To prevent further damage, we have scheduled your store for disabling effective February 25th, 2025, at 12:00 AM (UTC) unless ownership is verified.

To confirm that you are the rightful owner and to prevent disruption to your business, you must respond immediately with the word “SUPPORT”. Once verified, our team will provide further steps to resolve this issue and secure your brand.

Failure to respond before the deadline may result in permanent store disablement to protect customers from fraudulent activity.

We take these matters seriously and urge you to act now.

Best regards,
Shopify Support Team

Then i get this code

Thanks for contacting Shopify Support! A support ticket ID has been created SHP43-45

Provide the ticket ID to our Updated communication channel immediately for assistance

Can someone help me with some info

Thank you all.

2

Hi @TreazureArT

Welcome to the community.

From the sound of the email to me that looks like a scam attempt. “we have scheduled your store for disabling”, “you must respond immediately”, “Failure to respond” all increase the sense of urgency and to think about that on not on the reason they provided. “Clone of your store” well if you know it is a clone close that one, right?

But have to ask, did you get that from an email that is from Gmail?

3

Shopify hi ,thanks for reply this is the
email from i get the code ? it is a spam or i have some problems with my
store? And if you can give some info were i can talk to fix this situation
,thank you !

4

Hi @TreazureArT

First, I am not from Shopify.

Second, please check the email you got and tell me what is the sender’s exact email.