Hello, One of our staff member whose actual name is Muhammad Abdullah wrote/mentioned his name as Mian Abdullah (Slang / commonly used nick name) while creating his account. To his bad luck, the slang name that is Mian Abdullah is part of Foreign Asset Control (OFAC) red list. Because of this, Shopify blocked our account with no access at all, even to change/correct the name. We have sent them the passport for identity verification and requested them to correct the name in the account. But so far there seems no positive response.
You help would be highly appreciated in this regard, we will be grateful to you. Thanks
Sorry to hear this happened, it sounds like a big nuasance. You mentioned you’ve been in touch and sent the ID details to our team. Can I ask if you reached out to someone on our support team about this directly or if you just submitted the ID details via your store admin? The reason I ask, is if you have already reached out and are talking to someone on our support team then you are already in the right place and that advisor will guide you through this process and let the appropriate team know about your query. We can’t look into account specific situations via the community so my next step would have been to guide you to support anyway.
Let me know if you’ve done that and if you have any other questions let me know! But rest assured if you have submitted the ID then the correct team will be in touch with you about this.
Perfect, then you are already in the right place! Someone from the correct team will be in touch with you shortly no doubt. Hoping this get’s resolved for you soon too.