Dear Shopify Support Team,
I am writing to express my deep frustration and concern regarding the sudden closure of our Shopify store without any prior notice or explanation. This unexpected action has severely impacted our business operations, leaving us unable to process customer orders or respond effectively to inquiries.
Our customers have been reaching out to us via email and phone, expecting updates on their purchases, but we are unable to fulfill or process any orders due to the closure. Furthermore, a pending balance of €3,000 is currently inaccessible to us. This situation has placed us in financial distress, as we urgently need these funds to pay our business expenses and maintain operations.
We are deeply concerned about the lack of communication regarding this issue. We kindly request an immediate explanation of the reason for the closure, so we can address any potential issues and resume our business operations as quickly as possible.
If this matter is not resolved within the next 24 hours, we may be compelled to escalate the situation by bringing it to the attention of the media, as the ongoing disruption is causing irreparable harm to our reputation and livelihood.
We look forward to your urgent response and a swift resolution to this matter.
Sincerely,
Madegents.be