We created a store in US but it has a billing currency in India. We have been trying to make payments towards outstanding invoices for more than a month now, but none of the payments would go thru.
At this point our store is frozen. We have tried upi, indian debit/credit cards, US credit/debit cards and everything under the umbrella. Still no solution.
PLSSS HELPP! We have talked with advisors numerous times, but they redirecting us to billing team which never responds.
We are being flooded with nervous customer messages and it’s effecting our store.
Hi there, @chacha420 !
I definitely hear the urgency in needing to solve this situation sooner rather than later. In such matters however, we always refer you back to our live support team as we do not have access to billing information over social channels.
Are you able to tell us more about your current interactions with our live team?
Moreover, you are more than welcome to reply to your ongoing ticket with them to ask for further assistance or clarification. They really are the best team to help out in this regard as they can see back end information which we are not able to in the Community.
I have attached this help document as well for your reference. It goes over all accepted forms of payment for your Shopify bill. Definitely worth the look, if you have not already.
Hi Daniel,
We have had numerous interactions with the live support. They keep redirecting us to the billing team. This issue was first reported 2 months back. We keep checking in with them, but no resolution. Is there a way we can do a bank transfer payment instead of card/UPI?
I’ve referred to the document you shared. We checked off all those requirements, even then the payments won’t go thru. Please try and understand that this is a platform issue. We have tried around 20+ cards and 5+ UPIs none of them work.
Thanks for the added information.
Upon checking, I do not see any outages regarding bill payments on the platform. You can also check our Status page for this matter.
Can you provide more information on what exactly our billing teams have mentioned regarding this matter? I also urge you to contact those banking companies you are trying to use to inform them of this error. They may be able to inform us as to why the payments are not going through.
As mentioned above, our live team/billing teams are the best ones to handle such matters as we do not have access to any account-specific information which is needed for this situation.
