I deactivated my store about a year ago. I received an email from Shopify stating I would lose the store if it wasn’t reactivated before May 16. I have tried to login into the account to activate it again but my phone has changed and I can’t receive the 6 digit code to get into the account. The help center just keeps telling me to reset the password, which I’ve done multiple times. I’ve asked to speak with a Support Advisor but the message says I must be logged in to an account to speak with a Support Advisor. How can I fix this issue?
Hi Divinefinds,
You can try reaching Shopify via social media (Twitter/X @ShopifySupport), they often escalate locked-out access cases faster if you DM them with your store info and email and describing your issue briefly .
Thank you so much for your help I appreciate it. I’ve been trying to figure
this out for days now. Hopefully this works! Thx again
Hope you sort this out soon.
Hey!
That sounds incredibly frustrating, especially with the deadline approaching. Since you’re locked out due to two-step verification and can’t access your old number, your best move is to reach out directly to Shopify Support through their account recovery form.