A user’s Shopify account was suspended following a copyright infringement notice. Despite removing the infringing items and submitting the required form—which support confirmed was received correctly—the account remains suspended without explanation.
Current Status:
Community Suggestions:
Resolution Status: Unresolved and ongoing. The user expresses frustration about the lack of response given the imminent account termination deadline. Another user has inquired whether the issue was eventually solved, suggesting continued community interest in the outcome.
Hi,
I got notice for copyright infringement so I removed those items and submitted the form related to it. Yet my account still got suspended. There was no reason for why it got suspended. I also contacted support they day before to confirm if my form was received and if it was submitted correctly and they said yes. My account has been suspended for 2 days so far, and I have gotten no contact about what’s going on. My account is going to be permanently deleted in 6 days.
Yes, I know you will be in stress, My suggestion would be email shopify support, Also try to contact copyright owner if he could remove it
I got same issue but after talking with copyright owner, Things got settled
To address the account suspension, ensure you’ve followed all the steps in Shopify’s Terms of Service regarding copyright issues. It’s important to monitor your email for any communications from Shopify about the suspension.
I have followed all the steps. I have been waiting for a few days for a response and if the issue is not resolved, my account will be fully terminated in a few days. How is this fair if they have never responded to me at all about what’s going on?
Still no response from the Shopify team at all. @Shopify_77
did you got any reply or solve your problem yet ?