I was accused of copyright infringement, I received an email from Shopify, my store was temporarily restricted, I really made a mistake, how can I correct my mistake and return my store ?
Hi, @anassarrafai !
I’m sorry to hear about the issue you’re having with your store, and I’m happy to share some information.
Have you responded to the email you received from Shopify? If not, I recommend doing so as it will likely be received by the support specialist who is working on your case. You can explain your situation and let them know you will remove any copyrighted materials.
If you’re unable to reply to that email, I recommend creating a support ticket through the Help Center. We’re available 24/7 via live chat, email, and callback! Once connected, you can explain what has happened with your store, and the Support Advisor will get you connected with the right team and see what your next steps are.
Please let me know if there’s anything else I can help you out with.