I was accused of copyright infringement, I received an email from Shopify, my store was temporarily restricted, I really made a mistake, how can I correct my mistake and return my store ?
Topic summary
Issue: A merchant’s Shopify store was temporarily restricted after a copyright infringement accusation; the merchant admits the mistake and asks how to fix it and restore the store.
Guidance: Shopify support advises replying directly to the email from Shopify to reach the specialist handling the case, explain the situation, and confirm removal of any copyrighted materials (copyright infringement = using protected content without permission).
If replying to the email isn’t possible, open a support ticket via the Help Center; support is available 24/7 via live chat, email, or callback. A Support Advisor will connect the merchant with the appropriate team and outline next steps.
Status: No resolution in-thread; restoration depends on the merchant contacting support and removing infringing content. No attachments or images are central to the discussion.
Hi, @anassarrafai !
I’m sorry to hear about the issue you’re having with your store, and I’m happy to share some information.
Have you responded to the email you received from Shopify? If not, I recommend doing so as it will likely be received by the support specialist who is working on your case. You can explain your situation and let them know you will remove any copyrighted materials.
If you’re unable to reply to that email, I recommend creating a support ticket through the Help Center. We’re available 24/7 via live chat, email, and callback! Once connected, you can explain what has happened with your store, and the Support Advisor will get you connected with the right team and see what your next steps are.
Please let me know if there’s anything else I can help you out with.