Shopify terminated my clothing store without any reason. I have a paid theme purchased from shopify theme store. They just terminated it without any notice. I listed all my products without sleeping 2/3 days and now they are not responsing at all. I need my store urgently but there is no dedicated team for this. Its been 7 days. Applied for appeal. But still, no response.
Topic summary
A Shopify merchant’s clothing store was abruptly terminated without explanation or prior notice. The merchant had invested significant effort—spending 2-3 days listing products—and purchased a paid theme from Shopify’s official store.
Current Status:
- Account terminated 8 days ago
- Appeal submitted immediately, but no response received
- Shopify Payments was approved and active at time of termination
- Business operations completely halted
Support Issues:
- Support team provides repetitive, generic responses
- No clear reason provided for the termination
- No dedicated team available to address the urgent issue
Community Response:
Other users are inquiring whether the issue has been resolved, suggesting similar experiences may exist. The situation remains unresolved with no indication of when or if the account will be reinstated.
First of all, shopify support is saying the same thing from the start. They don’t have proper answer’s. It’s been 8 days. I have shopify payments approved and i have cards. How can they terminate my account without mentioning proper reason? Also submitted appeal 8 days ago. No response for that also. My business is totally stopped.
Have you manage to get this issue sorted out by any chance?
Has your store been terminated as well? Is it resolved?