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Topic summary

A user is struggling to display subcategories under “Gothic, Wiccan & Pagan” in their Shopify store using the Dawn theme. While “Spirit Boards” appears correctly, other subcategories like “Tarot Cards” are not showing on the storefront despite being configured in the navigation menu.

Initial troubleshooting attempted:

  • Dragging items to nest them properly under the parent category
  • Clearing cache and checking in incognito mode
  • Verifying menu assignment in theme settings

The user briefly got it working but couldn’t replicate the success. Screenshots show the navigation structure appears correct in the backend, but items remain missing from the live site.

Potential causes identified:

  • Browser/device caching issues
  • Theme limitations on submenu depth or dropdown height in older Dawn versions
  • Broken links or misconfigured menu items
  • Custom CSS rules hiding menu elements (e.g., display: none or max-height restrictions)

Status: Issue remains unresolved. The helper has requested the store URL for direct inspection and suggested testing with a different Shopify theme to isolate whether it’s theme-specific.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Screenshot 2025-02-17 110444.png
Screenshot 2025-02-17 110444.png788×521 19.1 KB

i have Dawn temp, and I have added section called Gothic, Wiccan & Pagan and i want to add a sub category called

Tarot cards, its under Gothic, Wiccan & Pagan but not showing on the shop, but i did get one to work, but no more

spirit boards show up but none of the others

2

Hi @Joe_Miotello

It looks like your menu setup may not be configured correctly for subcategories under “Gothic, Wiccan & Pagan.”

From the image, “Tarot Cards” and “Spirit Boards” appear as separate top-level categories instead of subcategories under “Gothic, Wiccan & Pagan.”

To fix this:

  • Try dragging “Tarot Cards” slightly to the right under “Gothic, Wiccan & Pagan.”
  • Verify navigation in Shopify to ensure the subcategories are correctly nested.
  • Make sure the correct menu is assigned in your theme settings.
  • Clear cache & check in incognito mode (sometimes changes do not reflect immediately)

Let me know if the issue persists!

Best regards,

Daisy.

3

hi there

well got it going-lol, the thing is i don’t know how, why can we not just do a collection and then add page underneath like what i use in Webador

is just so easy

4

Hi There

well i cant do it again, here is where what have done but no showing on site

Screenshot 2025-02-19 104018.png
Screenshot 2025-02-19 104018.png1272×612 207 KB

Screenshot 2025-02-19 103953.png
Screenshot 2025-02-19 103953.png757×820 30.9 KB

5

as you can see,not all showing

6

Hi @Joe_Miotello

Maybe it’s the cache issue. Shopify may still be caching an old version of the menu so you can try checking on different browsers or device

I am willing to check it for you if you can share the store’s URL.

Besides, there are some other potential reasons for these missing:

  1. Theme Menu Settings
    • Some older versions of the theme may have a limit on number of sub-menu or a default dropdown height
    • To test, try switching to a different free Shopify theme and see if the issue persists.
  2. Broken Links or Misconfiguration
    • Go to Online Store > Navigation and click on each missing item.
    • Ensure they have correct links and are properly saved.
  3. Hidden CSS Rules
    • Check for any custom CSS/JavaScript that might be hiding menu items
    • In your code editor, look for rules like “display: none;” or “max-height”

Let me know if these steps help or if you want me to guide you further

Best regards,

Daisy.