Add new Walmart connection

Shopify Discussion

Topic summary

A merchant is unable to connect their Walmart account through Shopify Marketplace Connect. After entering the Client ID and Secret, the Connect button remains grayed out and unresponsive, despite clearing cache and verifying credentials.

Proposed Solutions:

  • One user suggests Shopify may have discontinued Walmart/Etsy connections via Marketplace Connect, recommending alternative apps
  • Another recommends regenerating API credentials in Walmart Developer Center (production environment, not sandbox) to ensure proper permissions alignment
  • Official Shopify Marketplace Connect support (Codisto/JoyV) provides a technical workaround: using browser inspect tools to manually remove the disabled="disabled" attribute from the Connect button’s HTML code

Status: The issue appears to be a known technical glitch with the Marketplace Connect interface. The official support team offered step-by-step instructions with screenshots and invited direct email contact (marketplace-connect@shopify.com) if the workaround fails.

Summarized with AI on October 23. AI used: claude-sonnet-4-5-20250929.
1

Hello

On Marketplace connect, I have set up Walmart but after entering the client ID and Secret , the connect button will not light up for me to move forward. I have cleared catche, double checked everything added as a solution provider etc. Any help would be amazing

2

Hey @BCMarine,

Thanks for posting this to Shopify community. By any chance can you share the screenshot of the issue that you facing while lining the Walmart.

Waiting to hear back from you.
Thanks

3

Hello @BCMarine ,

I hope you are well!

I think Shopify discontinued the Estsy and Walmart connect using Shopify Marketplace connect. You can find various post on Reddit and Shopify community that Walmart or Estsy connection is not working. I recommend you to look for other apps.

1 Like
4

Screenshot 2025-10-10 112618
Screenshot 2025-10-10 1126183840×1200 407 KB

5

Thank You will do that now

6

Ah I see the issue.

By any chance can I have your store url and collab code so that I can take a look into it deeply. This is doable but with the best approach only.

Thanks

7

Hey there, maybe you can give this a read - Ultimate Guide to Shopify Walmart Integration.

8

This is generally caused when Walmart’s API credentials are not aligned with the region or permissions configuration. Regenerate the client ID and secret in the Walmart Developer Center for the appropriate environment (production, not sandbox). Then re-enter them in Marketplace Connect and refresh. That’s the one that usually turns the connect button back on.

9

Hi,

JoyV here, a Shopify Marketplace Connect support. If your Connect button is grayed out after entering the Client ID and Secret for Shopify Marketplace Connect, kindly try to follow these steps to fix it:

  1. Enter the Client ID and Client Secret

  2. Right-click the Connect button and select Inspect.

image
image1205×736 77.9 KB

  1. Find the highlighted code and click the arrow to expand it.

image
image556×604 44.1 KB

  1. Double-click "disabled=“disabled”, delete it, then press Enter.

image
image588×302 23.5 KB

5. Click Connect again to link your Walmart account.

image
image747×643 34 KB

If you are still having issues after following these steps, feel free to contact us directly via email at marketplace-connect@shopify.com so we can further help you.