Please help!
When I try to change the color or Size of a product, the “Add to Cart” greys out and you are unable to add to Cart. Please help!
Topic summary
Issue: On variant changes (size/color), the product page disables (“greys out”) the Add to Cart button, preventing purchase.
Context: Variants are product options like color and size. Initial guidance suggested checking inventory levels. The store owner confirmed inventory is available for all products and suspected a variant-related issue.
Latest findings: After the store URL was shared, a reviewer identified a JavaScript error in the theme as the likely cause. A screenshot highlighting the error was provided, indicating a code-level problem rather than inventory settings.
Recommendations shared:
- Inspect and fix the theme’s JavaScript causing errors during variant selection.
- Revert or remove recent changes (new apps or custom theme code) that may have introduced the issue.
Status: No confirmed resolution yet. Next steps hinge on correcting the theme’s JavaScript and rolling back recent customizations to restore Add to Cart functionality.
Notes: The attached image (screenshot of the JS error) is central to understanding the diagnosis.
Hi @PPKY2024 ,
Please check the quantity of products in your inventory carefully.
Hi, i have inventory available in all the products. I think it has something to do with the actual variants themselves. But I don’t know what.
Hi @PPKY2024 ,
Can you kindly share your store link (with the password, if any) with us? We will check it and suggest you a solution if possible.
Hello @PPKY2024 ,
Try to remove the recent changes you did in the store.
New apps or customization in the theme code.
Thanks