Hi. When I try and add my bank account it asks me to set up 2 factor authentication even though I already have it enabled. How can I solve this and add my bank? Thanks
AI-generated summary
Issue: A user cannot add their bank account because the system keeps prompting to set up two-factor authentication (2FA) even though 2FA is already enabled.
Context: This occurs during the bank account addition process within Shopify settings. 2FA refers to an extra security step beyond a password.
Suggested troubleshooting: Another participant recommends refreshing the website or attempting the process in an incognito/private browsing window.
Status: No confirmation that the suggestions resolved the problem. No official guidance or deeper technical cause identified yet. The discussion remains open with key questions unanswered (e.g., why 2FA isn’t recognized and what definitive steps will fix it).
Hi @Steadychip
Have you tried refreshing your website? Or open in incognito mode?