A merchant wants to sell large digital downloads (10-30 GB sample packs and software) for music producers, with a total library requiring approximately 5 TB of storage.
Core Issue:
Shopify’s free Digital Downloads app has a 5 GB file size limit per product and only allows one file attachment per product, which doesn’t accommodate the merchant’s needs.
Key Information Provided:
All Shopify plans include unlimited bandwidth and unlimited storage
The 5 GB limit is specific to the Digital Downloads app itself, not the platform
Support suggested contacting third-party app developers to explore alternatives that handle larger files
Proposed Workaround:
One community member shared their approach: create a small branded PDF containing download links to external file-sharing services (Dropbox, WeTransfer, etc.). This delivers a small file to customers while hosting large files externally.
Trade-offs to Consider:
External hosting services charge fees for large storage amounts, so merchants need to balance these costs against third-party app expenses.
Status: The discussion remains open with no definitive solution implemented, though the PDF workaround was well-received by other users.
Summarized with AI on November 1.
AI used: claude-sonnet-4-5-20250929.
I am looking to create a store that sells digital downloads.
My site is a store for electronic music producers and I will be selling samples and software. Some of the sample packs and software libraries that come with they can be quite large, somewhere in the 10 GB to 30 GB range.
The app that seemed to be a fit for the store is the free app digital downloads. However, there is only a 5GB limit on the file upload for each product. Also, you can only attach one file to a single product, so I couldn’t upload multiple files and have customers download multiple parts.
How can I allow my customers to download files that are attached to a single product in the 10 to 30 GB range?
Is there some solution available in shopify or is there some other way to do this by uploading the files to a third party server and connecting that to the shopfiy store somehow?
Also, what is the storage limit on shopify? I will have a huge library of digital products that will take up about 5 TBs of space.
My colleague Julie actually replied to a similar thread with some suggestions on third-party apps that you might find helpful here: Selling Beats With Audio Previews.
Thank you for your reply here @Tira and for letting me know that all plans come with unlimited bandwidth and unlimited storage.
I will have file sizes that are between 10 and 30 GB. How can I allow my customers to download files that are attached to a single product in the 10 to 30 GB range?
If you want to use the apps that Julie recommended in their post, I recommend reaching out directly to the third-party developer to ask if you’ll be able to upload products with these file sizes. You can use the information listed directly under the “Support” section of the app’s page to contact the third-party developer. I recommend sending them the link to this thread (by copying and pasting the URL to them from your address bar) so that they have the information they need to guide you with their assistance.
As the Digital Downloads app can only accept files up to 5GB, I would be happy to submit your feedback to accept bigger file sizes to our developers so that they are aware of how we can improve Shopify for you and all of our merchants. If we do move forward with this, we will post an update in our changelog or announcements page.
I am open to hearing any other feedback that you may have and can pass it along to our developers.
Hey bud, I’m pretty sure you’ve got this sorted now, but in case note here’s what I do in the case I have a huge file. I create a branded pdf document that contains a download link to Dropbox, or some other file sharing service (WeTransfer etc). That way the customer has access to a small file. It really all depends on your budget though, as there will be fees for large amount of space on Dropbox etc…so just a case of balancing that against the cost of a third party app. As I say, I’m sure you have it sorted, but just wanted to give you my thoughts/approach when I come across this issue
