All shopify products disappeared in online shop

Topic summary

Multiple Shopify store owners are experiencing a critical issue where all products have vanished from their online storefronts.

Key Details:

  • Products are still visible in the Shopify admin panel and remain accessible via direct links
  • Products do not appear when browsing through ‘All Products’ pages or collections
  • Product visibility settings appear correctly configured across all sales channels

Potential Triggers:

  • One user recently installed the Kongle app (offering discounted pricing) and connected their store to Google
  • Another user installed the Search and Discovery app just before the issue occurred
  • No intentional theme or settings changes were made by either user

Current Status: The issue remains unresolved, with affected users seeking urgent help to restore product visibility on their storefronts.

Summarized with AI on November 18. AI used: claude-sonnet-4-5-20250929.

Hello, thank you for your time i’ve just faced an issue. So basically I havent done anything or changing anything from the themes but my products disappeared from all the products page on my online store. I can still visit the product if I have the link directly to it but once i try to navigate through ‘All products’ or ‘collections’ they just wont show up. I still have all my products on my shopify admin and set visible in all sales channels. I have recently installed an app called Konigle where it give a discounted price but ive removed it and nothings changed. I have also recently connected my store with Google(dont know if that did anything). Overall im really confused and please help!

my store: https://kargoods.com/

1 Like

Same thing happened to me today after I installed the Search and Discover app. I am PANICKED!