An’t Access Code Editor – Stuck on “Loading Editor"

Store Design
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Topic summary

A user is experiencing a persistent issue where the theme code editor fails to load, remaining stuck on “Loading Editor” indefinitely.

Troubleshooting attempts made:

  • Tested in incognito/private browsing mode
  • Tried multiple devices/computers
  • Switched between different browsers (Chrome, Safari, Edge)

None of these steps resolved the problem. The issue affects all theme files and prevents any code editing. The user is seeking assistance to fix this blocking issue.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hi,
I’m unable to edit the code in any of my theme files. When I click “Edit code,” it opens the editor screen but stays stuck on “Loading Editor” indefinitely.

I’ve tried logging in through incognito mode, using different computers, and different browsers (Chrome, Safari, and Edge), but nothing seems to work.

I’d really appreciate your help in resolving this issue.

Tnx.

5 Likes
2

Same issue. Any fixes available?

3

I’m having the same issue. Is there any fix?

4

Same here, same result after changing browser / device.

5

There’s probably an issue with shopify right now. Im having the same issue. It might be fixed later or tomorrow

6

have a same issue :(…

7

Always check shopifystatus.com first.

There’s also trying on a different browser, device, or clearing the cache.
If the issue continues advanced users probably should investiage using the shopify-cli, or themekit to work on theme code locally in desktop software.

Then contact shopify support advisors directly to complain about the new editor problems.
→ on the help docs here: https://help.shopify.com/
→ type “support advisor” to try and bypass the dumb chatbot quicker.

Though this is just the sad state of affairs you can probably come to expect after they decided to force a full blown bloated IDE on merchants that’s 3x the size and 3x slower than the old reliable editor; if it even works.

Imagine making everyone use a jackhammer when they just need a hammer, then the jackhammer keeps breaking.

See all previous complaint threads: https://community.shopify.com/search?q=new+theme+editor

1 Like
8

Same issue here, for the past 3-4 hours

1 Like
9

Yeah me too, it’s long

10

Confirmed by Customer service that there is an ongoing issue with the code editor. Developer working on it.

1 Like
11

Check shopifystatus.com first for platform issues. If clear, temporarily disable recently installed apps in your Shopify admin as they can conflict with the editor. If the problem continues, contact Shopify Support directly as it may be an account-specific issue requiring their investigation.

12

now it is fixed. yesterday it is issue by shopify now they fixed it.