Theme editing works, Editing code never loads

Technical Q&A

Topic summary

A user is experiencing an issue where the theme drag-and-drop builder works normally, but the “Edit code” editor fails to load completely.

Troubleshooting attempted:

  • Cleared browser cache
  • Tested in incognito mode
  • Tried different devices

None of these standard solutions resolved the problem. An image was included showing the loading state of the code editor. The issue remains unresolved with no responses or solutions provided yet.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hey people! Going through a bit of a technical error here. So when I try editing any theme (the one active and any others in my library) in the drag and drop builder it works fine, but when I try to enter the “Edit code” editor, it never loads.

I’ve tried the usual troubleshooting methods. Cleared cache, incognito, and different devices, but nothing seems to be working. Any ideas?

image
image258×257 1.72 KB

2

See a main thread, always search first

3

Hi @franfc

Go to Online Store > Themes

  1. Click Actions > Download theme file (backup first).

  2. Then Duplicate your theme.

  3. Try opening “Edit code” on the duplicate version.

    • If it loads fine > the original has a large or broken file.

    • You can inspect /config/settings_data.json or /templates/*.json.

Please try above and check if it working or not.

Thanks