Any customer support ? does paypal name has to match shopify business name?

Shopify Discussion
1

First of all does this famous Shopify have any customer support for god’s sake for paying business account customers ?? I tried through the auto chat but it’s a dead end.

Secondly, for my Shopify business name under billing( i assume it shows to my clients usually) can i use my registered dba of my llc instead of my original llc name although my paypal is under my original llc name? and still get paid smoothly through shopify or my paypal?

Last, what is the best way to check that my store is fucntional and ready to go ?

Thank you

2

Hi there, @tomtan !

If you’re referring to getting paid via Shopify Payments we would need to have a named individual on file whose identity matches that of the account owner in your admin settings.

You can learn more about the requirements for setting up an account with Shopify Payments by selecting your country from the list available here.

In terms of PayPal’s requirements, you can reach out to them to confirm their processes here.

For stores that are getting ready to launch, we recommend our store launch checklist here to ensure you’re ready for the big day.

If you need to get account-specific support for your Shopify store, you can follow the prompts here on our help centre and indicate you wish to proceed to get live chat support from an agent from the options available there.

3

  1. If my company name under Shopify billing uses an official dba of my llc, i assume that is fine if the customer pays Shopify payments and the system is functional unless Shopify informs otherwise, correct ?

  2. Are the customer orders on my shopify processed automatically or do i need to accept everyone manually?

  3. Your chat function for customer help does not work at all

4

  1. This system should be simplified to by default offer what most people want. So can you clearly send me the link where I can add applying to all products always automatically : All sales are final, no returns or refunds.

  2. if i dropship are the shipping times automatically populated from aliexpress or temu etc or if not , where can i add them ?

  3. btw i called paypal and they said dba is fine on shopify.

5

Hi again, @tomtan !

Could you clarify what you mean here by Shopify billing?

Generally speaking, you will need to have a named individual as the account owner for your Shopify store even when a business registration exists.

You can learn about capturing payments automatically or manually here on our help site.

Can you let me know if you’re able to proceed to access live chat via the help centre using the prompts as outlined above, or if you’re unable to enter the queue to chat with a live agent?

If you’re looking to edit your products en masse you can check out the bulk editor functionality to see if this might suit your needs.

When you know what shipping charges you need to put in place for the products you’re selling you can set up your Shopify profiles as outlined here.

If you’re not sure of these rates I would recommend you check in with the product suppliers you intend to work with.