Should the PayPal business account name be the same as the business name of the shopify store?

Shopify Discussion

Topic summary

A Shopify store owner is experiencing a PayPal checkout error (“Things don’t appear to be working at the moment”) when attempting to process payments.

Core Issue:

  • The Shopify store is registered under one company
  • The connected PayPal business account belongs to a different, unrelated company
  • Despite successfully adding the PayPal account to Shopify settings, test transactions are failing

Recommended Solutions:

  1. Verify business information consistency between both platforms (name, address)
  2. Check PayPal account for restrictions or pending verification requirements
  3. Consider creating a dedicated PayPal business account specifically for the Shopify store
  4. Remove and re-add PayPal integration in Shopify payment settings
  5. Contact PayPal support to investigate potential blocks due to business detail mismatches

Status: The issue remains unresolved. The mismatch between company entities is likely causing verification problems or triggering PayPal’s fraud detection systems.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
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I have an issue with the Shopify paypal checkout. It shows an error " Things don’t appear to be working at the moment".

We used two companies in two places. One is for our shopify store and the other is for our paypal business account. These two companies are not related. But we added the Paypal account successfully here in our store.

But we tested it and it turns out we have issues. Can someone let us know wether we should create a new paypal business account for the store?

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