Anyone Else Having Sever Errors This Morning?

Shopify Discussion

Topic summary

Main issue: Intermittent server errors (HTTP 500, and some reports of 505) affecting Shopify admin and API.

  • Symptoms: Backend pages like home and Unfulfilled Orders randomly switch between loading and erroring. Partner account access to client stores also impacted. API calls to multiple endpoints intermittently return 500s.
  • Attempts: Clearing browser cache did not help for some. No local internet problems or recent code changes reported.
  • Impact: Work interruptions and delays fulfilling a high volume of orders.

Latest update from Shopify staff:

  • Acknowledged reports of 500 errors in the admin earlier today.
  • Developers investigated and advised the issue is now resolved.
  • Recommended steps: clear cache and restart the device before accessing the admin.
  • If problems persist: continue posting details in the thread or contact Support via the Shopify Help Center link.

Status: Marked resolved by Shopify, but users experiencing ongoing errors are advised to follow the suggested troubleshooting and reach Support.

Summarized with AI on January 15. AI used: gpt-5.
1

I am getting lots of 500 errors in my store back end, on different pages. The problem is intermittent (i.e. the home page shows one minute then the next minute displays an error). No new code, internet connection is fine.

3 Likes
2

Yes, we keep getting random 505 errors on the back end, it’ll work then we go to unfulfilled orders and it’ll be 505 error, or we’ll click another page and it’ll do the same thing. This is very frusterating as we have a ton of orders to go out today.

3

Yes, we are definitely seeing this a lot today, trying to access client stores from our Partner account. Been a frustrating morning trying to get work done!

Cheers.

WhiteWater Web

4

Yes. I’m getting the same. I cleared the cache, but it didn’t solve the problem.

5

This is also occurring at the Shopify API layer. Intermittent 500 errors when interacting with many different endpoints.

6

Hi, all.

Thank you for reaching out and sharing your questions in this thread.

Earlier today, Shopify received reports of merchants experiencing 500 errors within the admin. Our developers have investigated and advised that the issue has been resolved. Prior to accessing your admin, I recommend doing a cache clear and restarting your device.

If you continue to experience 500 error messages in the admin, please share your questions here, or you can connect with our support team via the Shopify Help Center.