Anyone else using Brother QL-1110ONWB label printer? I'm having a lot of trouble connecting to it

Shopify Discussion
1

So far I’m really disappointed with the printer, it is supposed to be compatible with the Shopify app and I should have 24/7 support. I haven’t found either to be true and I’m currently waiting to hear back from support since they aren’t actually available on weekends.

I was able to get it working via wifi with my older iphone (ios17) but not with my ipads (ios18 if that matters). I keep getting stuck when I hit the print button from the Shopify app, it doesn’t open the file to print as it does on my iphone. No luck with bluetooth on any device.

Anyone else have experience with these or have any tips?

2

Hi @Platypyrus In your iPad’s Settings > Printer & Scanner menu, try removing the printer and adding it again
Check if your printer’s firmware is up to date
Ensure both your iPad and printer are connected to the same WiFi network.

3

Wifi is correct, firmware is up to date. As for a printer/scanner menu, there is no such setting in the iPad.

4

then we all pray for the fast reply of support.