Hi, we’ve developed an app called ‘XYZ Test App’ and implemented a subscription plan for merchants. When a merchant installs our app, they can choose a plan that suits their needs and in Apps and sales channel shown that your Basic plan is ongoing . However, when a merchant deletes the app, does their subscription automatically get canceled? If so, we didn’t receive any webhook notification related to the subscription cancellation; we only received the app_uninstalled webhook. When I reinstalled the app, no charges were not shown in app section, and I was using test mode (test_mode: true) for development. Has anyone encountered this scenario? Please help.
Topic summary
A developer created a Shopify app with subscription plans and is experiencing issues with subscription cancellation when merchants uninstall the app.
The Problem:
- When merchants delete the app, the subscription doesn’t appear to cancel automatically
- No webhook notifications related to subscription cancellation are received
- Only the
app_uninstalledwebhook is triggered
Testing Context:
- Using test mode (
test_mode: true) for development - After reinstalling the app, no charges appeared in the app section
- The Basic plan shows as “ongoing” in the Apps and sales channel section during active installation
The developer is seeking help from others who may have encountered this scenario to understand the expected behavior for subscription cancellation upon app deletion.