Core Issue:
Shopify merchants cannot natively combine a product discount (percentage or fixed amount) with free shipping in a single discount code. Customers must enter separate codes, which creates friction and can push orders below free shipping thresholds when discounts are applied.
Business Impact:
Discount codes often reduce cart totals below free shipping minimums, negating promotional value
Critical for influencer campaigns, affiliate programs, and first-time customer acquisition
Merchants report customers abandoning purchases or being confused by shipping charges after applying discount codes
Community Response:
Thread spans 5+ years with 350+ posts and dozens of vote requests
Merchants express frustration that this “basic” feature exists on competing platforms (WooCommerce, Ecwid)
Some users threaten platform migration due to this limitation
Shopify’s Evolution:
Initially: Feature marked as “in development” with no ETA, votes collected by support staff
September 2021: Shopify launched “Discount Combinations” allowing customers to stack multiple codes AND introduced automatic free shipping discounts
Current limitation: Still requires customers to enter multiple codes; no single code can apply both effects natively
Workarounds:
Set conditional free shipping rates in shipping settings (applies automatically when threshold met)
Use third-party apps like “Discount Mixer” or “Single Code Discount by Swiftbee” ($0.99-$10/month)
Shopify Plus merchants can use Discount Functions (requires development)
Status: Partially resolved through discount stacking, but original request for single-code solution remains unmet natively.
Summarized with AI on October 26.
AI used: claude-sonnet-4-5-20250929.
Just wanted to throw my vote on this feature as well.
Also, waxing philosophic… on feature requests like this where clearly a ton of folks want it (31 pages and counting of requests) it makes me wonder:
Is this the thing that prevents platforms like Shopify become more popular? Or conversely
Is this actually some key of business - not implementing features that folks want - but that don’t make the business any additional revenue/cash-flow.
I’m guessing that the negative impact to Shopify’s bottom line isn’t big (i.e. customers won’t leave or not-sign-up because of this, so 1 really isn’t true) and that 2 is actually why this doesn’t exist - implementing this doesn’t make Shopify any more money, it just makes Shopify’s customers lives a little better and this isn’t a functionality that would cause a customer to leave Shopify, so then it just likely will never be implemented because:
a. There are things Shopify can implement with the same developer time that will make them money and
b. They expect to not lose a substantial number of (existing or new/potential) customers because of this limitation.
So with that analysis, I’m guessing this will never happen. Unless someone in Shopify reads this and says: “You know what? Let’s just crank this out as it will make so many customers happy! Happy New Year, 31 pages of Shopify customers needing this!”
Couldn’t agree more. Between this and the fact that you have to buy an app to do the most basic things I’m considering switching my POS system. To do an exchange in store it’s a 5 minute process and god for big the customer doesn’t have their phone on them to get the email for store credit. It’s a nightmare. Shopify should really take this seriously bc it rooks will realize paying a little more IS worth it once you start adding up all the costs.
As far as I know, this is possible with Shopify Plus and some custom code during checkout.
However, Shopify Plus is very expensive, which is probably the reason that this basic functionality isn’t built into their core product. It’s forcing people to jump into Shopify Plus…
Shopify + still does not support this functionality. Absolutely ridiculous for a company of this size to have completely ignored this feature request for so many years.
From memory this was possible in Shopify+ using Flow rules.
It’s been awhile since I’ve used the plus system so not sure if it’s still possible though.
This is absolutely needed. Please add my vote. We have Shopify Plus, and we can’t do it. People have been begging for this feature for three years? Wow.
I also need to combine free shipping with a discount code. This is to sell to our employees. We want them to be able to order online and pick up the merch from the office. No need for shipping and we want to give them a % discount on the products.
THIS IS GREAT BUT NOT PAYING $10 A MONTH WHEN I HAVE A STORE THAT WILL USE THIS 3-5 TIMES A MONTH… WHY ISNT THIS A FREE FEATURE IN GENERAL SHOPIFY PLEASE RESOLVE THIS!
Hi there! I would like to chat more about opportunities for a discounted monthly rate for your app. We are a small business with Shopify Basic. You can reach me at Ashley@wigwagdog.com. Thanks!
I have some very exciting news! I can confirm the Discount Combinations feature is in the works and will be rolled out to all eligible merchants in the near future.
While I can’t provide an exact date this will be available, I will be sure to follow up as soon as I have further information to share!
Great question! As this is a 16-page thread, accepting the most up-to-date information as a solution saves other viewers time as it highlights the update on the first page. We do this as best practice for feature requests to create a better user experience.
This is a feature I need for my business asap. Getting those first sales is very important and I need to offer free shipping along with a discount code together.
It is also not accurate to say this issue has been solved when it has not yet.
