is anyone in Australia or specifically Sydney having issues with getting correct rates for metro sydney labels?
usually labels for sydney metro is $7.30 AUD and since 12th January shopify sendle has changed postcodes for some sydney metro postcodes 2144 and 2088 to remote areas and charging $31.08 AUD. when contacting sendle direct they advised those postcodes are standard rates and should not be remote rates.
I have contacted Shopify on numerous occasions and provided numerous screen shots and cannot get this escalated to fix this issue for 1 month now, I just get the runaround.
I’m happy with the technical staff and shopify but they are not able to escalate this issue to a level 2/3 specialist to resolve issue
I’m sorry to hear that you’re having difficulty getting the correct rates for metro Sydney labels. It sounds like a frustrating situation.
One possible solution is to try using a different shipping carrier or provider, such as Australia Post or DHL Express, that may offer more reliable rates for your specific area. If you are looking for a shipping solution that integrates with these carriers, feel free to check out the PH MultiCarrier Shipping Label app.
You could also reach out to Sendle directly again and ask to speak with a supervisor or manager who may be able to assist you with this issue. In addition, you may want to consider reaching out to Shopify support again and specifically requesting to speak with a higher-level specialist who can better address and resolve the issue. Be sure to provide all relevant information, including any screenshots or documentation, to help them understand and diagnose the problem.
Hello,
I need you to escalate to higher level support as level 1 have not been able to , to level 3 , we already use eparcel and other providers but I have several customers that specifically want sendle and not Australia Post eparcel, I have also contacted sendle direct and confirming the postcodes are standard and not regional but again they advise I have to work with you guys directly, so I’m going in circles, I have provided more than enough examples but not getting any resolution from shopify unfortunately.
I have had the same issues. Plus Shopify have just billed me over 800 for adjustment charges and yet cannot tell me what they are actually for. Both Sendle and Shopify support are refusing to send me a breakdown of these adjustment charges and just taking it from my account.
I have been sending emails to support for 3 weeks and both keep telling me they cannot tell me why.
This is actually like theft, and I am stunned at the appalling customer service on both sides. Taking money and not telling me why? Is this even legal?
I need mine escalated too, and it seems they don’t care one bit.
I am disgusted and am going to use a different carrier and change my store to a different platform that doesn’t they’re from their customers and then say they can’t supply information as to why.
it is truly outrageous and I can’t believe a business would treat their customers as such.