Australian Tax invoices - why is the ABN and business name not appearing on customer invoices?

Accounting & Taxes
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Hello,
In Australia we are required to supply customers with a Tax Invoice if registered for GST. The invoice does show the GST tax amount however now where on the invoice can I see it showing my ABN or my business name.

Am I missing something? How can I make this appear on customer invoices.

4 Likes
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Hi there,

I am facing the same issue.

Did you work out how to get the ABN on the order confirmation?

I can’t even work out how to send an actual invoice, I only see the order confirmation - is this what you are referring to as the invoice?

Thanks!

Alex

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OK same issue for me too, I have my legal business name and ABN in the settings areas, but I can seem to find their property names to add via liquid to the invoices. Not that I have worked out how to do that yet either.

Anyway, any progress for you?

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Did you figure this out? I’ve just had a customer request a proper invoice for the same reason. I can create one in Xero but that’s double handling it which I’d prefer not to do

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I’ve now got around it by changing the order confirmation email to be called an “invoice”, and just adding the full company name and ABN into the template. Since I did that I haven’t had any more requests for manual invoices!

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I was just able to do it in the POS app via the customer tab - send receipt
but I had to “add note” to include my abn

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tax-invoice.indisnw.com worked for me… Shopify purposely doesn’t generate tax compliant invoices so they have a vibrant apps ecosystem

1 Like
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You’re not missing anything — if your ABN or business name isn’t showing, it usually means the branding theme in Xero hasn’t been updated. You just need to go to Settings → Invoice Settings → Branding Themes, edit your theme, and add your business name + ABN in the header/footer. Once saved, every new invoice will show it automatically. If you want to avoid manually creating invoices in Xero, you can also use the Cloudify Shopify-Xero app. You can sync your Shopify orders with Xero to automatically record refunds, customer information, and product details, with invoices generated in real time - so your ABN, business name, GST and line-item details all appear correctly without extra work. It basically keeps your invoices accurate and compliant while saving you time.