Automation Emails Not Working , I can't figure it out

I have automation emails set up for abandoned cart and abandoned store, and the emails aren’t sending. I had over 20 users abandon their cart, but not a single user made it past the first part of the work flow (image below). Does anyone know why this is? I should have had 20 users meet the first qualification.

I’m going crazy truing to figure it out.

Thanks!