Right now we have to manually type up our barcodes instead of using the scanner ability. They will scan in but they WILL NOT SAVE in the system. We have to then manually type. The issue started later last week. No problems with scanning before that. We were using both phones and iPads
Topic summary
Barcode scans on iPad and phones register but do not save in the system, forcing manual entry of barcodes. Scanning itself works; the data fails to persist after the scan.
The issue began late last week after previously working without problems. It affects multiple devices (iPads and phones), suggesting it’s not limited to a single device.
Current workaround is manual typing of barcodes, increasing effort and risk of errors. No error messages or app/version details were provided.
A participant requested a screenshot to help diagnose the problem, indicating a need for more context (e.g., where the save is failing in the interface).
Status: Unresolved/ongoing. Next step is for the original poster to share screenshots to aid troubleshooting.
can you provide a screenshot