I have been operating Shopify stores for many years. I finally made the switch to Shopify payments in one of my stores. I removed products they said I couldn’t sell. I have been selling the same products for years. Now because of a brush, my funds are on hold. I deleted the brush like I was asked still no one has helped. I expressed that I have a pregnant wife at home and a diabetic son. Still no-one had helped me.
Now I have funds I need to support my family and they don’t care. DO NOT USE SHOPIFY PAYMENTS if you sell online to support your family. As you can see by the images, they are still allowing sales so they can make their money, but not allowing me to receive my funds. Internet Gangsters, extorting me over a brush.
Sorry to hear you’re not happy with some of the requirements you’re facing in order to use Shopify Payments.
As with any payment gateway processing provider, Shopify Payments has certain requirements in place covering things like verifying the identity of the seller as well as the type of business that can be supported.
If you’re happy to confirm in which region you’re using Shopify Payments, I can share the relevant terms of service you would have agreed to in order to use Shopify Payments.
Would you have gotten an email contact about your store’s product or payout hold from one of our escalated teams?
If so, you can reply to that email with any queries or updates such as confirming that you have removed any restricted products.
As we’re not able to provide account support from here, you would need to be working via email with our escalated team in order to resolve this.
Let me know if you have not gotten such an email, so we can be sure you can get the support you need.
Generally speaking, once any issue has been resolved your payouts will be released to you, but the escalated team in question will be able to confirm this for you.
It can take a bit longer to hear back from these escalated teams as they have a longer turnaround time and must adhere to secure processes, so just sit tight and wait for an update.
@Don Thats all fine, I know of the policies, this is over a hair brush. Payments made one deposit in to my account then froze funds, as soon I as started getting some more sales. something doesn’t seem right here. It’s ridiculous, that know one can get me a straight answer. I deleted the product, a hair brush that caused the issue. The real issue is Shopify messes with real money that real people need.
The lack of compassion in your reply lets me know that this is common for the team at shopify. A publicly traded company should have better PR when dealing with people lively hood. It’s been over a week and over $5k .. Sad
Thanks for getting back to me here and for marking this response as the solution.
Sorry to hear you feel my reply was not compassionate enough for your experience.
I understand that this is not ideal, and not a situation you want to be facing.
That said, there are legal requirements in place in terms of our banking partners and ability to provide payment services that we are simply not able to circumvent.
The advice shared above still stands, the way to move forward with getting support on this would be to reply to any email sent out about this from our escalated team.
If you have not gotten that contact or are unable to find it, let me know so we can ensure you can get this resolved.