Hello guys,
I’m sure this is not new. However i seem to unable find any solved solution.
When customer choose shipping method, I can simply allow them to check “billing address same as shipping” which can save time and frustration.
However, when customer choose “pick up at store” and “pay via cash on delivery”, still that billing address appear for unknow reason!!.
Anyone can help me,
Hello, @sophearot .
Elias here with Shopify Support. Thank you for reaching out.
You can process draft orders or sell in person sales using Shopify POS, both of which can be processed without capturing any customer information. However, I’m afraid the billing address fields cannot be disabled for online orders, as some basic customer information (eg. name, email, phone number, etc.) will still need to be collected for these orders. Nevertheless, I can understand how this can be an inconvenience for customers using Local pickup or Cash on delivery, and I’d be happy to share your feedback with our developers for future considerations. If Shopify moves forward with any changes or updates to the orders with Local pickup or Cash on delivery, then you’ll be able to find it on our changelog or updates page.
I’d love to hear more about your orders with Local pickup or Cash on delivery - do you often get these types of orders? Or, do you get more online/shipped orders?
Hello Elias,
Thank you for your reply. I don’t think this is new problem. I hope shopify can sold this soon.
Yes mostly customer prefer to pick up at store, and use cash on delivery. this is common in my country (Cambodia), and people use phone number more than they use email.
so i hope shopify can allow login/register using phone number as well.
I saw an option that customer can check out using number, this is good but it would be better if customer can also login/register with just phone number.
Thank you
Hello, @sophearot .
Thanks for the additional context!
This wouldn’t be considered a new request, as there have been similar requests to omit capturing the billing address information for various reasons. However, I’d be happy to include the common practices from your country, your customers’ preferences, and the ability to use phone numbers for customer registrations and logins to this feature request. As a reminder, you can visit our changelog and updates page to learn more about new features and/or upcoming changes to our platform.
If you’ve any other questions on this topic, don’t hesitate to let me know!
That’s what I wanted to mention. The way of online business in Cambodia, customer relies on money transfer through transfer agent (e.g: Wing, True Money, E-Money, etc.). The other alternative ways are ABA Bank and Acleda Toan Chit service. Please considering to create a platform which a customer just fill in the phone number and choose way of payment in Money Transfer (Wing/True Money/E-Money) or Bank Transfer (ABA/Acleda). Cash on Delivery is also the popular in Phnom Penh areas, but for contrywide is Money Transfer or Bank Transfer. I’m happy to work with you in giving more details if you will develop this kind of platform specifically for Cambodia’s way. Thanks.
Hi @99lk2
If you need to only collect the phone number of a customer and the manual payment method they need I suggest you try our app QuickForm - COD Order Form
With our app you can create a custom order form for your store where you can show only the fields you need to process your manual payment methods orders! We can also create a manual payment method dropdown for your order form so your customers will be able to choose the manual payment method they prefer between for example Money Order or Bank Transfer or other manual payment methods you need. Here some examples I created for you:
You can install our app for free on the Shopify App store here: https://apps.shopify.com/releasit-cod-order-form
If you install the app contact us on WhatsApp or through our contact form so that I can help you configure the app to fully meet the requirements you said!
Hope this help!
Marco
