We’re a startup building a Shopify app to help brands increase sales by generating product-recommendation quizzes that run outside the merchant’s storefront—primarily inside the Asia messaging platform LINE. Is there a way we should open to proceed with an exemption for billing api integration?
Topic summary
A startup is developing a Shopify app that generates product-recommendation quizzes running on the LINE messaging platform (popular in Asia) and asks about obtaining an exemption from Shopify’s billing API integration requirement.
Key Response Points:
- Official exemptions must be requested directly through Shopify Partner Support, not community forums
- Billing API integration is mandatory for all apps listed in the Shopify App Store, even free ones
- Exemptions are typically only granted for apps selling actual physical goods, not standard digital services
- The requester needs a legitimate technical reason, not just preference or unfamiliarity with the billing API
- Multiple existing product-recommendation quiz apps already comply with this requirement
Status: The question remains unresolved in the forum; the startup needs to contact official Shopify Partner Support directly and review existing documentation on billing API exemptions.
Did you red the doc it liteay says to contact them
Have you done any research for the tons of previous topics of this found on this forum and found online.
These are the peer to peer forums, for actual official support contact actual support/partner-support directly.
External actors cannot give you what your looking for.
Business wise, every other app is gonna think their special and deserve an exemption.
It doesn’t matter if the app is even free to get listed in the app store such apps must use the billing-api.
Such an exemption is only needed/granted if collecting money outside of shopify for some reason such as for an actual physical good(s); not intermediaries or run of the mills digital services.
You have to have an actual technical reason why, not just because you think you want it , or wont/don’t understand the billing api nd how that gets you paid in the pp store.
For a product-recommendation quiz it’s a bit out of the norm to even need that as there’s TONS of such apps.