Billing attempt with `INSUFFICIENT_INVENTORY` error code visible in payout

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A merchant came to us with an urgent issue. They see charges in the Shopify Payments payout even though the related billing attempts ended up with an INSUFFICIENT_INVENTORY error code. No orders were placed for these charges. They showed us screens from the customer’s bank account history and those charges are there too.

Can anyone shed some light on this new INSUFFICIENT_INVENTORY error code? Is something completely wrong with this new inventory checking feature or is it supposed to happen?

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Hi trawiasty,

Please can you contact Shopify Partner Support and provide some more details of the merchant in question and the payments they are seeing, and we’ll take a closer look into this.

Many thanks,

Paul

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I received a message from the merchant that this issue has been resolved now. Thank you!