Billing cycle and the 1$/month offer.

Shopify Discussion

Topic summary

Main issue: Annual billing timing and lack of documentation for a past $1/month promotional offer on a Shopify Basic plan.

  • Subscribed to Shopify Basic at $324/year and used the promo for the first three months at $1/month.
  • The $324 annual invoice is now issued outside the user’s funding period, creating a compliance/documentation problem.
  • Invoices arrive separately and do not reference the promotional offer, making it difficult to prove the billing sequence.
  • The promo is no longer visible, and there’s no record on current billing documents that ties the annual charge to the earlier discounted months.
  • User is asking how to obtain proof or otherwise handle this with Shopify/billing to satisfy their funding requirements.
  • Status: Unresolved; seeking guidance on documentation or support channels to verify the promo and link it to the subscription timeline.
Summarized with AI on December 16. AI used: gpt-5.
1

Hi. i was funded for a Shopify subscription, so I subscribed to the Basic Plan of 324$/yr. There was an offer to have the first three months for 1$/month. i took it.

the problem is that now the bill for 324$ comes outside my funding period and i am unable to prove that it is part of the subsciption that i made 3 months earlier. All the bills come separately and nothing mentions the offer. The offer itself is over and nowhere to be found.

Anyone knows how to go about it? thanks.