I am enrolled in, and have paid, the annual fee. But Shopify keeps sending me monthly bills–and threatening to cut me off if I don’t pay them. Emails to ?? don’t help and there don’t seem to be people working at Shopify to solve this problem. If this were a store with people, I could have solved the problem in minutes: “Double billing, sir. Let’s take a look. Ah, yes. Let’s just change this. . There we are. Problem solved.”
AI-generated summary
A store owner says they paid Shopify’s annual subscription fee but continue to receive monthly bills and warnings that the store could be cut off. Attempts to resolve the issue by email have not produced an answer, leaving unclear whether the charges are duplicate subscription fees or could instead be for other services.
The suggested next steps are to inspect each invoice’s description and dates in Settings → Billing, since apps, domains, or shipping labels may be billed separately from the annual plan. If the monthly bills appear to charge for the plan a second time, the owner should attach the annual payment receipt to the relevant billing-support request and ask Shopify to identify the invoice and confirm whether suspension is possible while the issue is reviewed. No resolution or confirmation from Shopify is reported; the billing dispute remains open.
I’d open Settings → Billing and compare the annual plan payment with the monthly invoices. Check the invoice descriptions and billing dates to see whether they’re charging for the subscription again or for separate items like apps. If the annual plan is paid but Shopify still shows an overdue balance, take screenshots of both records and contact Shopify Support through the Help Center. Ask them to identify the exact invoice behind the warning and confirm in writing whether your store is at risk of being suspended while they investigate. That should give you a clearer path than emailing back and forth without a specific answer.
Before anything else I would open one of those monthly bills and read what it is for, line by line, since apps, a domain or shipping labels may be billed separately from the plan you paid for the year. If it really is the plan being charged twice, I would reply on the thread of that bill with the annual receipt attached so both are in one place for whoever picks it up.