Let me preface this by saying I don’t actually know what the whole Facebook store setup looks like as I am just trying to figure this out for my boss and don’t have access to that account. All I know is that the product details get populated with the text from our long descriptions on our Shopify product pages.
The majority of our product pages’ long descriptions are well over the FB max of 5000 (or is it 4999? Whatever) characters for SEO reasons. Somehow, almost all of our products made it onto our FB store despite that, but I’m assuming they will never be automatically updated with any changes we make to the product pages on Shopify (is that correct?) I’ve already seen some examples of outdated prices.
Rather than go through and editing all the product pages so their descriptions have fewer than 5000 characters, it would be helpful if the FB catalog could instead get their product details from a different field, like the short description or another metafield. Can this be done?
Thank you!