Can Flow be used to send internal SMS for staff communication?

Shopify Plus
1

I have Flow sending internal emails but sending SMS would be even better for my staff who rarely check their emails.

2

Not natively , there a couple flow-integrations that can.

https://customizations.myshopify.com/admin/apps/flow/web/editor/templates?sort=best_match&search=text+message

With the flow http-send-request action you could call a webhook or connect to an api that provides sms messaging, such as the twilio service.

Some lowcode/nocode services that a store may already be using like ifttt, zapier have sms features as well

https://ifttt.com/sms

https://zapier.com/apps/sms/integrations

A bit more advanced usemechanic app, integrates with flow, has an example of sending an sms via nexmo(vonage) and working with flow

https://tasks.mechanic.dev/send-an-sms-via-nexmo-when-a-product-is-created

https://tasks.mechanic.dev/?tags=Shopify%20Flow

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3

The shortest path to using SMS with Flow would be to choose one of the existing 3p actions. As @PaulNewton said, you could also use Send HTTP Request with your service of choice (e.g., like Twilio). Flow will likely not support a native SMS action due to the difficulty in policing bad actors.

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4

Thanks Paul & Paul. I tried with Twilio and got a bit lost but I was able to make it work with Zapier. I’m happy with that!

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