Hi All, Is there a way in FLOW so that when a customer enters detail in the Shopify Form, a flow is created and the script from the form can be sent to WhatsApp rather than email? Thank you
Topic summary
Goal: Route Shopify Form submission details to WhatsApp via Shopify Flow instead of email.
- Trigger: Use the “Metaobject entry created” trigger to start a Flow when a Shopify Form is submitted. The metaobject’s data can be inserted into subsequent messages.
- Native actions: Flow can send Internal Email or Slack messages with the form data. There is no built-in WhatsApp action in Flow.
- Evidence: The requester shared screenshots showing the desired WhatsApp-style notifications (images are illustrative; configuration details not provided).
- Workarounds/Apps: Third-party connectors that can send WhatsApp messages from Flow were suggested, including Kaleyra, Dondy, bitCRM, Simio, and Chatomate.
Outcome/Status:
- There is no native Shopify Flow action to send WhatsApp messages.
- A feasible approach is to trigger Flow on form submission (via metaobject entry), format the payload, and hand off to a third-party WhatsApp app/integration.
- Open question: Specific implementation steps depend on the chosen third-party service (e.g., required connectors, webhooks, or app actions). The thread did not confirm a finalized setup.
It’s possible to start a workflow when a Shopify Form is submitted by using the Metaobject entry created trigger. The data from the metaobject entry can then be included in a message using Send internal email or Send Slack message actions but I’m not aware of any actions for sending Whatsapp messages.
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hi, that sounds some what promising. I’ve seen it on a few stores. It would look something like the below.
There are a few third-party solutions for sending WhatsApp messages from Flow, including: Kaleyra, Dondy, bitCRM, Simio, and Chatomate.