Can I check if a customer have visited our site?

Shopify Plus
1

Hi,

We are using automation for our “WinBack” emails, but like to check if or if not the user have visited our site after a “Wait” period…

Anybody here that now how to make this on a Winback flow that starts the Trigger: Order fulfilled

Hope you can help :slightly_smiling_face:

Thanks
Jacob

2

Great question! In your WinBack email flow, you can check whether a customer has visited your site after the “Wait” period by using Shopify Flow along with Shopify’s Customer Events or integrating Google Analytics/Facebook Pixel tracking.

Here’s how you can approach it:1. Trigger: Order Fulfilled – This starts the flow when an order is marked as fulfilled.

  1. Wait Action – Set a delay before checking if the customer has returned.

  2. Condition: Check for Site Visit – Unfortunately, Shopify Flow alone doesn’t track site visits directly. However, you can use:

    • Customer Events in Shopify (if available in your store).

    • Tracking pixels (Google Analytics, Facebook Pixel, or Klaviyo) to tag users when they revisit.

  3. Branching Logic:

    • If they visited → End flow

    • If they haven’t → Send WinBack email.

If you need a more tailored setup or automation workaround, I’d be happy to help! Let me know how you’d like to proceed.