Hi! I’m trying to create a flow that will trigger a campaign: from a customer’s last order, if they have not placed an order in 45 days, they are to receive an email reminding them to reorder.
Right now, my flow is as follows:
It’s almost there, but I’m not sure how to make it conditional to ONLY email if they HAVEN’T placed an order within those 5 weeks. Not sure what the “Check if” conditional should be.
Thank you so much!!
Look at the “winback” example in the Marketing Automation templates. It has a condition to use.
How do I make the winback flow automatically loop back to the beginning if the customer doesn’t place an order after the wait period and email is sent?
You can’t do it that way…and that would be building an infinite loop that could spam the customer forever.
I think you can just add the same steps again in sequence. Just note that the max wait duration in a marketing automation is 90 days.
So, when a customer makes a purchase do they automatically exit the flow and then start back at the beginning?
No the workflow ends when all the steps are completed. If you check for a purchase and there isn’t any new purchases, and the next step is blank, then it will stop.
