Can I deactivate a subscription?

Shopify Discussion
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can i deactivate the subscription?

1 Like
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Hi Rakan555,

You can Deactivate your store at your will. Shopify will stop charging once you Deactivate your store. After you deactivate your store, you won’t have access to your Shopify admin. If you want to log back in, then you will have to enter your credit card details and reactivate your store.

Note: You can still re-open your store or view your past bills, and your store’s information is guaranteed for 2 years.

Read more here!

https://help.shopify.com/en/manual/your-account/pause-deactivate-store

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Hi, @Rakan555 .

Thanks for reaching out and posting to the Shopify Community.

As, @jefflhlow has mentioned, if you wish to deactivate your subscription plan and close your Shopify store, you can follow the steps in our pausing or deactivating your store resource.

Prior to deactivating, I recommend going through our checklist to ensure you’re not billed in the future.

Before you deactivate checklist:

  • Make sure that you pay any outstanding charges that you might have. If you have no outstanding charges against your account, then you won’t receive a bill after deactivating your store.

  • If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you deactivate your store.

  • If you have a custom domain that you bought through Shopify, then you can transfer it to a third-party domain provider.

  • If you have a custom domain that you bought through a third party, then you can remove it from your store using your Shopify admin. If you don’t remove your domain from your Shopify store before deactivating it, then you might not be able to use it for another website.

  • Make sure to turn off auto-renewal for your custom domain on your registrar’s website to avoid unexpected charges.

Once your store has been successfully closed, you’ll receive an email to confirm that your store’s deactivated.

Let us know if you have any questions regarding this process.

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Hello @Rakan555 ,

Gina here from flareAI - your Fully Automated Free Sales Machine. Hope you are doing good! I am happy to share some suggestions for your query.

Please consider liking and accepting the solution if it helps.

If you don’t want to run your online store anymore, then you can deactivate it at any time. After you deactivate your store, you won’t have access to your Shopify admin. If you want to log back in, then you will have to enter your credit card details and reactivate your store.

Refer to this documentation to see the points you have to consider before deactivating the store.

Steps to deactivate the store:

From your Shopify admin, go to Settings > Plan
Click Deactivate store.
Select a reason for the deactivation, and then click Continue.
Enter your password, and then click Deactivate now.

You receive an email to confirm that your store’s deactivated. You can still re-open your store or view your past bills, and your store’s information is guaranteed for 2 years. You can also re-open your store and pause your plan.

If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.

Gina
flareAI